1. Why stay in an apartment instead of a hotel?
BBeing on vacation in the warming atmosphere, in the intimacy of home sweet home. You have more space to distribute and share among friends and family, and the possibility to cook how and when you like. These are only some of the advantages to obtain by renting an apartment, aside from a price decidedly lower compared to that of a traditional hotel room

2. Why choose Best Rent Rome over other organizations?
Best Rent Rome is one of the divisions of Casabank Srl. A noted and affirmed real estate agency. Of which has been operating in the Rome market for over 20 years. The staff consists of real estate agents who select only the best apartments based on a precise criteria of quality and pricing. Customer service is active 24 hrs a day, and is available for your every request. You have the possibility to have many additional services, such as; transport from airport or train station, interpreter, babysitter, grocery delivery, tour guide, laundry service delivery, house cleaning, and much, much more.

3. Why choose the apartments proposed by Best Rent Rome?
The apartments guarantee the principle qualifications of quality and pricing. They are subdivided by category based on: area, quality of finishing, furniture and equipment present in the apartment. The proposals offered by Best Rent Rome are adapted to every budget. Customers can choose from luxury apartments in the most romantic areas of central Rome, or even comfortable apartments in well connected areas that are in commuting distance from the city center. All this only for a small price.

4. What are the apartments, proposed by Best Rent Rome, outfitted with?
All the apartments are completely furnished and equipped with TV’s and many have DVD/VHS and CD players as well. The beds and bathrooms are provided with linens and towels in the based on the number of occupants. In the kitchen you can find all the necessary supplies for coffee or tea, and all the equipment for cooking. Many of the apartments also include washing machines, dishwashers, and irons with ironing boards.

5. What is included in the asking price?
In our daily and weekly prices all utilities are included such as: building maintenance fees, heating, electric, gas, weekly linens, taxes and agency commissions. In some cases there is an extra daily fee for air conditioning. Upon request we also supply mobile phones with pin cards to save you from international roaming charges.

6. How can I reserve an apartment on the Best Rent Rome portal?
You may choose an apartment from our Weekly Offers or from Last Minute, it is even possible to do a search based on number of persons, and the time period and duration. For every selected apartment you may open a detailed list with prices, availabilities, characteristics and presentation, the area and the distances from the most important monuments of the city, as well as public services. Simply choose an apartment, the period, insert total number of occupants and then follow the online instructions.

7. When will I receive confirmation of my reservation?
With the initial reservation request, we will hold the apartment for 24 working hrs. At this point you will receive an e-mail asking you to verify this information and authorize us to charge your credit card. Best Rent Rome will also ask to confirm how you will be paying your reservation deposit (credit card or western union). Written confirmation must be received within 24 working hrs. Once we have received payment of reservation we will send via e-mail your confirmation letter. If by chance you cannot seem to book your apartment on-line, you may need to communicate with Best Rent Rome to verify the availability of the apartment. We will do our best to try to find you an equivalent alternative.

8. What modes of payment are suitable?
Our payment sequence is as follows: in order to confirm the booking we require an initial down payment (between 20 – 30% of rental cost) paid by credit card (Visa or Mastercard) or Western Union Money Transfer; the outstanding including damage deposit must be paid in cash (Euros), no checks or foreign currency, upon arrival (check-in).

9. What securities come guaranteed when I reserve with my credit card?
The online payment system of Best Rent Rome is absolutely secure. In any case it is possible to not use your credit card over the internet. You may print your reservation request, and with your credit card details fax or communicate directly via telephone with one of our representatives.

10. If I don’t have the option to reserve with a computer over the internet, what other forms of reservation are available?
You may simply fax or call Best Rent Rome directly at our office and communicate with one of our representatives. We can also send information directly to your cellular phone via text messaging.

11. What penalties are expected in case of cancellation of a reservation?
The required down payment will not be returned in case of any cancellation of the booking prior to its start, even if replaced by another reservation, for any given reason and at any moment. For this reason, the Client is advised to subscribe to some form of travel insurance to cover any possible loss.

12. How does Check-in and Check-out work with Best Rent Rome?
The Check-in and check-out procedures are included in the apartment rates based on the following times.
The following rates will be applied based on day and time:

• Free Check-in from Mon - Fri between 13:00 - 20:00 (1.00 pm and 8.00 pm), except otherwise stated;

• Free Check-out from Mon - Fri from 09:00 am- 11:00 am, except otherwise stated;Check-in / out every day, including Sat and holidays from 07:00 am - 09:00 am and from 20:00 - 23:00 (8.00 pm – 11.00 pm) € 30.00 extra;

• Check-in/out every day, including Sat and holidays from 23:00 - 07:00 (11-00 pm to 7.00 am) € 50,00 extra.