1. Why stay in an apartment instead of a hotel?
Being on vacation in the warming atmosphere, in the intimacy of home sweet home. You have more space to distribute and share among friends and family, and the possibility to cook how and when you like. These are only some of the advantages to obtain by renting an apartment, aside from a price decidedly lower compared to that of a traditional hotel room.

2. Why choose Best Rent Rome over other organizations?
Best Rent Rome is one of the divisions of Casabank Srl. A noted and affirmed real estate agency. Of which has been operating in the Rome market for over 20 years. The staff consists of real estate agents who select only the best apartments based on a precise criteria of quality and pricing. Customer service is active 24 hrs a day, and is available for your every request. You have the possibility to have many additional services, such as; transport from airport or train station, interpreter, babysitter, grocery delivery, tour guide, laundry service delivery, house cleaning, and much, much more.

3. Why choose the apartments proposed by Best Rent Rome?
The apartments guarantee the principle qualifications of quality and pricing. They are subdivided by category based on; the zone, quality of finishing, furniture and equipment present in the apartment. The proposals offered by Best Rent Rome are adapted to diverse spending budgets. Customers can choose from luxury apartments in the more romantic areas of central Rome, or even comfortable apartments in zones well connected to public resources at the historical center of Rome. All this only for a small price.

4. What are the apartments, proposed by Best Rent Rome, outfitted with?
All the apartments are completely furnished and equipped with TV’s and many have DVD/VHS and CD players as well. The beds and bathrooms are provided with linens and towels in the sufficient number of occupants. In the kitchen you can find all the necessary supplies for coffee or tea, and all the equipment for cooking. Many of the apartments also include washing machines, dishwashers, and irons with ironing boards.

5. What is included in the asking price?
In our daily and weekly prices all utilities are included such as; condiminium fees, heating, electric, gas, house cleaning, weekly linens, taxes and agency commissions. In some cases there is an extra daily fee for air conditioning. Upon request we also supply free rental cellular phones with pin cards to save you from international roaming charges.

6. How can I reserve an apartment on the Best Rent Rome portal?
You may choose an apartment from our Weekly Offers or from Last Minute, it is even possible to do a search based on number of persons, and the time period and duration. For every selected apartment you may open a detailed list with prices, availabilities, characteristics and presentation, the zone and the distances between the more important monuments of the city, as well as public services. Simply choose an apartment, and the period, then follow the instructions that follow booking online.

7. When will I receive confirmation of my reservation?
With the initial reservation we will hold the apartment for 48 hrs (valid for only 48 hrs). At this point you will receive an e-mail or fax asking you to verify this information. Best Rent Rome will also ask to confirm how you will be paying your reservation deposit (credit card, bank transfer, or western union). Written confirmation must be received within 48 hrs. Once we have received payment of reservation we will send via e-mail or fax your confirmation voucher (hold on to this as you will need it for checking in). If by chance you cannot seem to book your apartment on-line, you may need to communicate with Best Rent Rome to verify the availability of the apartment. We will do our best to try to find you an equivalent alternative.

8. What modes of payment are suitable?
Our payment sequence is as follows: at reservation we require a deposit of 30% of total, this can be paid by credit card (Visa or Mastercard), bank transfer, or Western Union Money Transfer; the outstanding including damage deposit must be paid in cash (Euros), no checks, upon arrival (check-in).

9. What securities come guaranteed when I reserve with my credit card?
The online payment system of Best Rent Rome, is absolutely secure. In any case it is possible to not use your credit card over the internet. You may print your reservation request, and with your credit card details fax or communicate directly via telephone with one of our representatives.

10. If I don’t have the option to reserve with a computer over the internet, what other forms of reservation are available?
You may simply fax or call Best Rent Rome directly at our office and communicate with one of our representatives. We can also send information directly to your cellular phone via text messaging.

11. What penalties are expected in case of cancellation of a reservation?
If the cancellation is made more than 30 days before intended arrival there is no penalty. If cancellation is made between 30 and 20 days before intended arrival, 30% deposit will be kept as penalty charges. If cancellation is made between 20 and 10 days before intended arrival, 50% of total is expected as a penalty charge and Best Rent Rome reserves the right to charge the remaining 20% to client. If cancellation is made less than 10 days before intended arrival 100% of total is expected as a penalty charge and Best Rent Rome reserves the right to charge the remaining 70% to client.

12. How does Check-in and Check-out work with Best Rent Rome?
Check-in and Check-out must be between the hours of 9:00am- 6:00pm, from Monday to Friday. On weekends, holidays, or diverse hours other than those indicated there will be an extra €10 charge. Generally the apartments must be vacated by 10:00am on the departure date, while check-in is expected after 12:00pm on the arrival date. However it is possible to alter these schedules according to the availability of the apartment.